Ordering, Payment & Delivery Information

www.scentedgeraniums.co.uk.
Braade
Co. Fermanagh
Northern Ireland

EM:  scentedgeraniums@btinternet.com
or
Contact Us

The following Information and Policies have been put in place in response to questions that have been asked and situations that have arisen during the past 5 years, as our website has grown. We apologise if it seems a little on the lengthy side but we have attempted to cover all eventualities and be totally honest and transparent, without any hidden agendas; such as ridiculously high P & P shocks during Checkout.

Our Speciality is growing the Scented Leaf Pelargonium group and unlike many other Nurseries we do not grow any other plants to sell.  We are a hands on working Nursery amd not a Garden Centre and we offer the largest selection of individually named types of Scented Geraniums on the Internet in the UK; currently 100+ types and still rising .  No other plant Nursery trading on the UK web can match this although a few falsely claim to do so.  Our passion is in the growing of these unique and beautiful plants and it has always been our aim to bring this amazing and little known group to the attention of as many people as is possible.  The Internet allows us to do this.  We have built up a substantial loyal following of Scented Leaf Pelargonium enthusiasts, with many converts along the way, and our reputaion is second to none.  During 2011 we received several mentions in the UK National Press, including the Guardian, Daily Mail and the Amateur Gardener.  Classified as Herbs the Scented Leaf group have many uses and Chefs, Authors, Botanists, Herbalists, Aromatherapists, Universities and many others buy our versatile and delightful plants for numerous reasons.

Let our Customers speak for us; please read our Customer Feedback.
Excellent Customer Service is central to our thinking and we supply carefully raised, well cared for quality plants.

Thank you for taking the time to read through our Ordering, Payment & Delivery Information.  If you have any further questions please do not hesitate to get in touch.

Annie & Guy

General
Delivery Information

2012 SEASON:  Many of our regular and loyal Followers do place their Orders very early in the previous autumn for a Spring dispatch. 

Orders are always 'queued for dispatch' in strict date sequence of when each is received.  We will email you an anticipated delivery week when we receive your Order, please make a note of this.  We do not deviate from this our 'Let's be Fair' Policy!

During the extra busy months of March, April, May and June we do endeavour to dispatch Orders as quickly as we are able to, however, there might be a longer wait for delivery than during other months.  Due to the sheer volume of Orders that we receive during these months this is, unfortunately, unavoidable. 

Placing your Order through our website.

Note:
We do not accept telephone or postal orders. 
All communication is by email.

• Catalogue Page - individual types are listed alphabetically after the Special Offers
  
• Select your plants - use the drop down menu to check availability and price
•  First delivery of all cuttings, plants and sundries each Season commences from March onwards.  
• How many? - add the quantity
• Add to your Shopping Basket - amendments may be made before finalising Checkout.
• Proceed to our Secure Checkout and finalise your Order
•  The total amount of your Order will be charged to your debit/credit card at this time and you will receive an email confirming this

IMPORTANT:  Please ensure when completing your order that you type in your full address details correctly.  If plants are returned to us due to incomplete address details you will not be covered by our Plant Guarantee.

Please be assured that we do not have any access to your debit/credit card details, nor would we want to.

What may be Ordered
and to Where?

FREE P & P to UK

• Special Offer of 12 Selection Starter Size Selection - delivery to UK   £24
  
• Special Offer of 8 Jumbo Starter Size Selection - delivery to UK, Ireland & Channel Isles  £35
  
• Individual types of Jumbo Starter Size - delivery to UK, Ireland & Channel Isles  Recommended for Beginners and for those who prefer to receive a larger, established plant.  This size is not a small plug plant!!  £5 each
  
• Unrooted Cuttings x 5 of Individual types for Experienced Gardeners - delivery to UK only   £3 for 5 cuttings per type
  (not recommended for the Beginner)
  
• Plant Sundries - delivery to UK only - individually priced
  

 Apologies to the remainder of the EU, we shall not be posting out any plants or other items due to unreliable overseas Courier services.

Ordering a large Quantity of a particular type of our Starter size?

• If you order over a Qty of 10 of any one type we will email you and let you know an anticipated delivery date.
  
• Qty of over 20 of a particular type, we wiould grow to order and approx. delivery time would be in the region of 8 weeks.
• You may Contact Us to check availability and an approx. delivery time prior to placing your Order.

Special Instruction Box during Checkout?

• This box is for Instructions to help your local Postie find your address, or to leave your parcel somewhere safe. Please be brief as it has to fit on a label.
• NOTE:  We cannot tell your local Postie to deliver at a certain time of the day, this is beyond our control.  Nor do we ring Customers to remind them that their plants will be delivered that day.
  
• Other requests or queries relating to your Order - please use the Contact Us page.

Payment Methods Accepted?

• Currency accepted = £Sterling.  We do not accept payment in Euros.
• PayPal - Debit/Credit Cards - most are accepted.  This is our preferred method of payment and is the safest.
• Google Checkout - Debit/Credit Cards - most are accepted.  Please note that Google are often slow in processing payments and this may delay your order being posted.
• NO e-Cheques or Cheques by post.  Order will be cancelled and you will be requested to pay by an alternative method.
• Cash by post at your own risk. 
• Please note that we do not have a card processing machine here at our Nursery and we do not accept telephone Orders.

How Orders are Processed?  

• All Orders are processed in sequence of date received + plant availability.
• Our 'Let's Be Fair Policy' - please do not try to put pressure on us by asking for your Order to jump the queue, as it won't.

Keeping YOU Informed

• You will receive emails during the ordering - processing - dispatch stages of your order.
• Email address - please use a private one as many businesses and government organisations block company emails and you will, therefore, not receive any updates.
  

Contact Us  

• By clicking on the link you will be able to email us direct and we aim to reply within 24 hours or sooner.
  
• We are an Internet based Specialist Nursery and communicate by email.  We do not give out our telephone number for Security reasons, unwanted cold calling and our daily time restrictions.
  

Countries we may post plants to?

• All areas of the UK - YES
  
• Ireland - YES
  
• Channel Isles & outer UK Isles that are not classified as being part of the UK - YES
  
• Remainder of the EU  - NO - we are no longer posting plants to other EU Countries due to unreliable overseas Couriers.
• Rest of the World - NO
  

ALL UK DESTINATIONS = FREE P & P
Royal Mail 1st Class

CHANNEL ISLES & Outer Isles P & P
Royal Mail Ist Class from NI.

     As Southern Ireland above.

Type of packaging we use  

• PLANTS - we use commercial Blisterpacks for our Starter and Jumbo Starter sized plants. These are especially designed to prevent damage in transit.  All plants are individually selected and each has a laser printed stick in label.
  
• MEDIUM SIZED PLANTS:  We do try wherever possible to recycle boxes and we use shredded paper for inside packing material, which helps the plants breathe and prevents sweating.
• UNROOTED CUTTINGS - depending on quantity, padded envelope.  Larger quantities - box.
  

Our Delivery Schedule  

• Dispatch days are Monday or Tuesday, usually on a weekly basis from early March to the end of October.
  
• Dispatch variations - Public Bank Holidays, adverse weather conditions, Industrial Disputes

When you receive your plants

• Unpack on arrival and provide air, light and water if needed.
• Plants are dispatched as 'bare rooted' and it is very important that they are potted up as soon as possible.  Ideally compost and plant pots should be ready prior to receipt.
• Please read the basic instruction leaflet included with the plants.
• If a particular type of plant was not ready or available and this would result in a dispatching delay we shall email you and refund the cost of the plant/s.
• Refer to our website for a more comprehensive overview for further Growing Information.
  

It is a rare occurrence when we receive a Customer complaint but it would be an impossibility to please everyone all of the time.  We have the greatest respect for our Customers and we really do want you to receive lots of pleasure from the plants that you receive from us.  We have set out below what you should do if you are not happy with the plants that you have received. 

Our Plant Guarantee covers the following in conjunction with the main Terms in the next section:

• Jumbo Starter Size:  UK - YES.  Ireland and Channel Isles - NO.
• Special Offer 12 Selection Starter Size:  NO to UK.  Not available to other destinations.
  
• Special Offer 8 Jumbo Starter Size:  YES to UK
• Unrooted Cuttings for Experienced Gardeners:  NO to UK.  Not available to other destinations.

Please read the information relating to the UK Internet Distance Selling Regulations in the next section.

You have a problem with your order?  What should you do?

• Contact Us by email as soon as possible.  UK - you should urgently contact us if your parcel has not arrived within 7 days of us advising you that your Order has been dispatched.
• The following might sound silly but please communicate with us in a POLITE way.  You will get a much better result!  Rudeness will not be tolerated for any reason.  After all, we are very pleasant and reasonable people.
• UK INTERNET DISTANCE SELLING REGULATIONS EXPLAINED - please see this Hot Topic  Please read the following which explains how we would resolve a problem:
  • A Customer has the right to return the plants that they receive within 10 days of the date that we posted them.  This allows 3 days for the plants to be in transit to the Customer, followed by the regulatory 7 days of the Distance Selling rules.  Please note that plants are not covered by the UK Distance Selling Rules but we have made the decision to be really fair provided that the following points are adhered to.  
  • The plants should be returned to the address that is provided on the Dispatch Note that came with the plants.
  • The plants must be returned to us in the original packaging that they came in.  Failure to comply with this will make the return unacceptable and no refund will be issued.
  • A covering letter should be included, detailing the original Order Number, Customer Name & Address, with an explanation as to why the plants are being returned.  
  • In line with Distance Selling Regulations the Customer will pay the cost of the return postage.  
  • When we receive the plants, provided that they have not been tampered with in any way, we will issue a refund back by the original payment method, i.e. PayPal.  Should the plants have been tampered with we will contact the Sender by email.
  • We reserve the Right to amend our Ordering, Payment & Delivery Information and Terms of Trading at any time without further Notice.  
  • Southern Ireland & Channel Isles - we do not guarantee any plants.
    

Privacy Policy

• We are totally committed to protecting your privacy and will only use the personal information that you provide to process your order efficiently and provide you with good service.
• Under no circumstances do we ever pass Customers details on to Third Parties.

We ask for the following Information from you

• Your name
• Your address
• A contact phone number
• Your email address- please use a private one and not a business or place of work one.
  
• An alternative address for delivery should it not be your own
  This information is necessary for us to process your order

Your Debit/Credit Card

• We do not have any access to your Card during Payment
• We will never ask you for your card details/Numbers
• Under no circumstances should you divulge this information to anyone other than PayPal.
• We would never send you an email asking for this information nor would PayPal.

Our Website

• All content remains our property.  If you would like to use extracts please Contact Us.
• Photos - right click is disabled and photos are protected.  If you would like photos please Contact Us.
• We do not enter into general discussion regarding the text or photo content of our website.
• We do not enter into general discussion on how we run our Business.
• Feedback is always welcome regarding our Customer Service and our plants providing it is constructive, non-offensive and polite.

Scented Geraniums