Top Favourite..Amazing Value, Special Offer available throughout 2010
Extremely popular throughout 2009 we have added this Special Offer to our Main Catalogue.  Exceptional value and available all year.
 
Everyone who has taken advantage of this hard to believe offer has received a selection of 12 different  plants.  Many of our Customers ordered our Special Offer for gifts to friends and family and we know from Feedback they have been very well received and appreciated.
Offer is available to UK and Ireland only.
  
More Special Offers coming throughout the year so please add us to your Favourites.
All the best from Annie and Guy
NEW for 2010 - Subscribe to our Monthly Newsletter
It doesn't cost a penny to Subscribe and you can join if you live in the UK or Ireland.  In our 2010 Monthly Newsletter we'll be offering excellent Special Promotions, the occasional Competition to win Free Scented Leaf Pelargoniums + Growing Tips and whatever else we conjure up. 
If you would like us to add you to our e-Newsletter please send us your name and email address.  Please use this link
We offer a Choice of 2 Plant Sizes...just one of the reasons we are different
We have been absolutely astounded by the demand for our Medium and Starter sized Scented Geraniums throughout 2009.
 
We would like to send a very big thank you to everyone who has ordered from us and we  are delighted that our website is ensuring that Scented Pelargoniums are becoming more widely known once again. 
 
Annie and Guy
  
Hot Topics
It's always worth having a read through our Hot Topics as we cover many different subjects here; gardening and otherwise, funny and serious. 
 
Hot Topics is like our Chat area and if you have an interesting Scented Geranium story please email to us and we'll try and include it.
Annie and Guy
About Scented Geraniums
new banner
 

 

How to look after Scented Geraniums
Plant care
     Click here
Scented Geranium Recipes and other uses...makes for interesting reading
Join and Support The Herb Society (UK)
Herb Society Logo 
 

As a HS Member you will receive

15% Discount when you Order

Scented Geraniums

from our website.

For further information

Please Click Here

Niself-Catering Accommodation
Self-Catering Accommodation 
sleeps up to 4 people
near Dungiven  Northern Ireland.
2 more new self-catering units coming soon
For more details:
 
 
 

Ordering, Payment & Delivery

 

  Useful information on how your order is managed
**Special Delivery Next Day - Signed For**
Available to UK only.
 
 
  
NEW posting service that we are offering from January 2010.
Please send us an email when placing your Order if you would like this guaranteed service.  You may use the Contact Us page to do this - please quote your Order ID number when emailing us.  The cost for this service will be worked out according to the estimated weight of your Order and will be invoiced via PayPal.  Please note that the cost cannot be worked out until your Order has been received.

Placing your Order

 

 

  • Catalogue Page - plants are listed alphabetically
  • Select your plants - use the drop down menu to check availability, size and price
  • How many? - add the quantity
  • Add to your Shopping Basket - adjustments may be made before proceeding to Checkout
  • Proceed to our Secure Checkout and finalise your Order
  • The total amount of your Order will be charged to your debit/credit card at this time and you will receive an email confirming this

Special Instructions?

  • Posting Instructions - Please be brief as it has to fit on a label.
  • Other requests relating to your Order - better to use the Contact Us page.

Payment Methods Accepted?

  • PayPal or Google Checkout - Debit/Credit Cards - most are accepted.  This is our preferred method of payment and is the safest.
  • NO e-Cheques or Cheques by post.  Order will be cancelled and you will be requested to pay by an alternative method.
  • Cash by post at your own risk. 

How Orders are Processed?  

  • All Orders are processed by date received + plant availability.
  • Our 'Let's Be Fair Policy' - please do not try to put pressure on us asking for your Order to jump the queue, as it won't.

Keeping YOU Informed

  • You will receive emails during the ordering - processing - dispatch stages of your order.
  • We might be 'small' but we do believe in offering excellent Customer Services.

Contact Us  

  • By clicking on this you will be able to email us direct and we aim to reply within 24 hours.

Countries we may post plants to?

 

 

  • UK = England, Wales, Scotland and Northern Ireland + UK Isles.
  • Ireland + other EU Countries - it is important that you check how long it takes for parcels to arrive to you from the UK - see below:
IMPORTANT FOR EU CUSTOMERS - There is a vast difference in delivery times from country to country and we cannot guarantee that your plants will arrive in the good condition that they left our Nursery.  EU customers must, therefore, accept that ordering is on an 'own risk' basis.

Postage & Packaging

 

 

  • We always take Proof of Posting on every individual parcel
  • UK - Free P & P - 1st Class Royal Mail - costs of P & P have risen considerably during the past 12 months but we are not introducing any charges for 2010, as we understand that our Customers appreciate the transparency of our system.
  • Ireland & all EU Countries + P & P.  Please see P & P charges below:
SOUTHERN IRELAND P & P
Courier Service from NI by road approx. 24/48 hrs
from when we post out 
 
Order Value                    P & P/£Sterling
Up to £20                           £6.50
£21 to £50                         £10.00
£51 to £100                       £15.00
 
Over £100
please Contact Us
for P & P cost
  
ALL OTHER EU COUNTRIES
Airmail
 
Order Value up to                    P & P/£Sterling
£20                                      £7.95 
£40                                      £16.95
£75                                      £25.00
£100                                    £40.00
 
Over £100
please Contact Us
for P & P cost
  

Type of packaging we use  

 

 

  • We do try wherever possible to recycle boxes and we use shredded paper for inside packing material, which helps the plants breathe and prevents sweating.
  • Each plant is individually selected and packed and will have a label with the name and scent. Due to the large quantity we post out throughout the year we print the labels on the computer and we recommend that on receipt that you write the name on the label using a permanent pen.
  • If you should prefer fancy packaging we will charge you and you would need to let us know before placing your order.
  • *NEW FROM MAY 2010* - we have introduced BLISTER PACKS, which we are now using for the starter sized plants.

Our Delivery Schedule  

  • Dispatch days are Monday or Tuesday, usually on a weekly basis.  During November to mid December dispatch will be on a fortnightly basis.  Orders received from mid December to early January will be dispatched from mid-January onwards.
  • Dispatch variations - Public Bank Holidays, adverse weather conditions, Industrial Disputes

When you receive your plants

 

 

  • Unpack on arrival and provide air and water if needed.
  • Plants are dispatched as 'bare rooted' and it is very important that they are potted as soon as possible.  Ideally compost and plant pots should be ready prior to receipt.
  • Please read the basic instruction leaflet provided with the plants
  • If a particular type of plant was not ready or available and this would cause an undue delay with your Order we reserve the right to send a suitable replacement.  It is a rare occasion that this happens and as an apology we will include an extra free complimentaty plant.
  • Refer to our website for a more comprehensive overview for further growing on information, recipes and other uses.

You have a problem with your order?  What should you do?

 

 

  • Contact Us by email as soon as possible.  UK - you should urgently contact us if your parcel has not arrived within 7 days of us advising you that your Order has been dispatched.
  • The following might sound silly but please communicate with us in a POLITE way.  You will get a much better result!  Rudeness will not be tolerated for any reason.  After all, we are very pleasant and reasonable people.
  • UK INTERNET DISTANCE SELLING REGULATIONS EXPLAINED - please see this Hot Topic  Please read the following which explains how we would resolve a problem:
    • A Customer has the right to return the plants that they receive within 10 days of them being posted by us.  This allows 3 days for the plants to be in transit to the Customer, followed by the regulatory 7 days of the Distance Selling rules.  Please note that plants are not covered by the UK Distance Selling Rules but we have made the decision to be really fair provided that the following points are adhered to.  
    • The plants should be returned to the address that is provided on the Dispatch Note that came with the plants.
    • The plants must be returned to us in the original packaging that they came in.  Failure to comply with this will make the return unacceptable and no refund will be issued.
    • A covering letter should be included, detailing the original Order Number, Customer Name & Address, with an explanation as to why the plants are being returned.  
    • In line with Distance Selling Regulations the Customer will pay the cost of the return postage.  
    • When we receive the plants, provided that they have not been tampered with in any way, we will issue a refund back by the original payment method, i.e. PayPal or Google.  Should the plants have been tampered with we will contact the Sender by email.
    • We reserve the Right to amend our Ordering, Payment & Delivery Information and Terms of Trading at any time without further Notice.  
    • EU and Southern Ireland - we do not replace plants or issue refunds to any EU Country, as all orders placed through our website are on an 'own risk' basis and EU Countries are not covered by the UK Distance Selling Regulations.    

Privacy Policy

 

  • We are totally committed to protecting your privacy and will only use the personal information that you provide to process your order efficiently and provide you with good service.
  • Under no circumstances do we pass Customers details on to Third Parties.

We ask for the following Information from you

  • Your name
  • Your address
  • A contact phone number
  • Your email address
  • An alternative address for delivery should it not be your own
This information is necessary for us to process your order

Your Debit/Credit Card

 

  • We do not have any access to your Card during Payment
  • We will never ask you for your card details/Numbers
  • Under no circumstances should you divulge this information to anyone other than PayPal or Google Checkout.
  • We would never send you an email asking for this information nor would PayPal or Google Checkout

Special Promotions

 

 

Sign up for our free monthly e-Newsletter, as we put various special offers in it + free to enter competitions.  Here's the link:
 
We may occasionally contact you via email to let you know of any Special Promotions that we are running but you may indicate at any time should you wish to be removed from our email marketing database.
 

Our Website

 

 

  • All content remains our property.  If you would like to use extracts please Contact Us.
  • Photos - right click is disabled and photos are protected.  If you would like photos please Contact Us.
  • We do not enter into general discussion regarding the text or photo content of our website.
  • We do not enter into general discussion on how we run our Business.
  • Feedback is always welcome regarding our Customer Service and our plants providing it is constructive, non-offensive and polite.
We sincerely hope that you enjoy your
Scented Geraniums
as much as we enjoy growing them.
Here is the link to return to the main Catalogue page

 

 


 

Powered by Create