Ordering, Payment & Delivery

Placing your Order

• Catalogue Page - plants are listed alphabetically
• Select your plants - use the drop down menu to check availability, size and price
• How many? - add the quantity
• Add to your Shopping Basket - adjustments may be made before proceeding to Checkout
• Proceed to our Secure Checkout and finalise your Order
• The total amount of your Order will be charged to your debit/credit card at this time and you will receive an email confirming this

Special Instructions?

• Posting Instructions - Please be brief as it has to fit on a label.
• Other requests relating to your Order - better to use the Contact Us page.

Payment Methods Accepted?

• PayPal or Google Checkout - Debit/Credit Cards - most are accepted.  This is our preferred method of payment and is the safest.
• NO e-Cheques or Cheques by post.  Order will be cancelled and you will be requested to pay by an alternative method.
• Cash by post at your own risk.

How Orders are Processed?

• All Orders are processed by date received + plant availability.
• Our 'Let's Be Fair Policy' - please do not try to put pressure on us asking for your Order to jump the queue, as it won't.

Keeping YOU Informed

• You will receive emails during the ordering - processing - dispatch stages of your order.
• We might be 'small' but we do believe in offering excellent Customer Services.

Contact Us

• By clicking on this you will be able to email us direct and we aim to reply within 24 hours.

Countries we may post plants to?

• UK = England, Wales, Scotland and Northern Ireland + UK Isles.
• EU Countries - it is important that you check how long it takes for parcels to arrive to you from the UK - see below:

Postage & Packaging

• We always take Proof of Posting on every individual parcel
• UK - Free P & P - 1st Class Royal Mail - costs of P & P have risen considerably during the past 12 months but we are not introducing any charges for 2010, as we understand that our Customers appreciate the transparency of our system.
• EU - Airmail

Type of packaging we use

• We do try wherever possible to recycle boxes and we use shredded paper for inside packing material, which helps the plants breathe and prevents sweating.
• Each plant is individually selected and packed and will have a label with the name and scent. Due to the large quantity we post out throughout the year we print the labels on the computer and we recommend that on receipt that you write the name on the label using a permanent pen.
• If you should prefer fancy packaging we will charge you and you would need to let us know before placing your order.

Our Delivery Schedule

• Dispatch days are Monday or Tuesday, usually on a weekly basis.  During November to mid December dispatch will be on a fortnightly basis.  Orders received from mid December to early January will be dispatched from mid-January onwards.
• Dispatch variations - Public Bank Holidays, adverse weather conditions, Industrial Disputes

When you receive your plants

• Unpack on arrival and provide air and water if needed.
• Plants are dispatched as 'bare rooted' and it is very important that they are potted as soon as possible.  Ideally compost and plant pots should be ready prior to receipt.
• Please read the basic instruction leaflet provided with the plants
• Refer to our website for a more comprehensive overview

You have a problem with your order?  What should you do?

• Contact Us by email as soon as possible.  UK - you should urgently contact us if your parcel has not arrived within 7 days of us advising you that your Order has been dispatched.
• The following might sound silly but please communicate with us in a POLITE way.  You will get a much better result!  Rudeness will not be tolerated for any reason.
• Replacement of a plant is entirely at our discretion - you may be asked to send photos.  There will be a P & P charge to pay for replacement plants and the cost will be calculated and we will advise you of this via email prior to dispatch.
• Royal Mail fails to deliver promptly - this doesn't happen very often but in the event that it should we will email you a copy of the Proof of Posting and the onus will be on you to make a claim with the RM for any plants that may have suffered due to delays, or should a parcel go astray.  We would anticipate that you should have receivd your plants no later than 5 days after you received our dispatch notification email.
• EU - we do not replace plants to any EU Country, as all orders received are on an 'own risk' basis.

Privacy Policy

• We are totally committed to protecting your privacy and will only use the personal information that you provide to process your order efficiently and provide you with good service.
• Under no circumstances do we pass Customers details on to Third Parties.

We ask for the following Information from you

• Your name
• Your address
• A contact phone number
• Your email address
• An alternative address for delivery should it not be your own

Your Debit/Credit Card

• We do not have any access to your Card during Payment
• We will never ask you for your card details/Numbers
• Under no circumstances should you divulge this information to anyone other than PayPal or Google Checkout.
• We would never send you an email asking for this information nor would PayPal or Google Checkout

Special Promotions

Our Website

• All content remains our property.  If you would like to use extracts please Contact Us.
• Photos - right click is disabled and photos are protected.  If you would like photos please Contact Us.
• We do not enter into general discussion regarding the text or photo content of our website.
• We do not enter into general discussion on how we run our Business.
• Feedback is always welcome regarding our Customer Service and our plants providing it is constructive, non-offensive and polite.