Useful information on how your order is managed
Ordering
Catalogue 2008 – please go to our catalogue page and click on a variety of your choice and then add to your shopping basket. You may then continue shopping or finalise your order. Quantities required may be adjusted during the checkout procedure or removed at this time.
Destinations
We post plants to all areas of the UK and to European Union countries. Due to import regulations concerning live plants we are unable to post to other areas of the world. If you are outside of the UK and are unsure if you would be able to order from us please Contact Us prior to placing your selection.
IMPORTANT FOR EU CUSTOMERS - Due to the vast difference in delivery times from country to country we cannot guarantee that your plants will arrive in the good condition that they left our Nursery. EU customers must, therefore, accept that ordering is on an 'own risk' basis. Currently we are finding that delivery to Scandinavian countries is very fast, usually 3 - 4 days. However, delivery to Spain, Greece and Romania may take up to 4 weeks! Needless to say the plants will not take this length of delay.
Payment
As our plants are primarily offered for sale on the internet through our website we accept secure online debit/credit card payments via PayPal. You do not require a PayPal account to make your payment although we feel that as it is free to use it is a useful thing to set up. Once you have completed your payment, PayPal will notify us via email that it has been received and your order will then be processed.
Sorry, but we do not accept cheque or cash payments through the post.
Postage & Packaging
Every care is taken when we pack our live plants. Each cultivar will be labelled and its characteristics may be referred back to at our website. Every care is taken in packing to avoide damage during transit.
Please note that it is really important that you unpack the plants on arrival and pot up or plant as soon as possible. If there is a delay in potting up or planting please check that the compost around the roots hasn’t dried out and water if necessary.
1st Class by Royal Mail.
To the UK - P & P does not apply
P & P to the EU
Order value up to £ 12 = £ 3.95
Order value up to £ 18 = £ 5.95
Order value up to £ 24 = £ 8.95
Order value up to £ 30 = £ 9.95
Order value up to £ 36 = £10.95
Order value up to £ 42 = £11.95
Order value up to £ 48 = £12.95
Order value up to £ 54 = £13.95
Order value up to £100 = £25.00
Order value up to £200 = £40.00
We do try to be as reasonable as possible with postage and packaging costs, however, boxes, bags, labels, packing materials and the postage all add up and are all necessary to ensure your plants arrive in excellent condition. Occasionally we do use recycled packaging.
As you will see, the more plants that you order the less postage per plant you will pay.
Delivery Schedule
Orders are generally dispatched on Monday and Tuesday of each week. Orders are dispatched in the date order that they were received. At the beginning of the growing season in early Spring this may cause a short delay due to the high volume of orders we receive. Sometimes it is necessary to split an order into more than one delivery, for example:
a very large order
stock in the nursery is low due to a large order and we have to take more cuttings and grow these on
most of your order is ready and a few plants are not
Posting days are Monday and Tuesday each week to avoid live plants sitting in postal centres, or in the back of vans, over the weekends.
We dispatch via 1st Class Royal Mail, which is generally reliable. Needless to mention we cannot be held responsible for delays due to industrial action.
If you have special delivery instructions, i.e. sending to another person or require dispatch during a particular week, please include your instructions during the checkout procedure but please try and be brief - Special Instructions.
We do our best to process orders quickly, however, we do live in a very rural area several miles from a Post Office and it wouldn’t be practical to dispatch daily.
Weather is a factor sometimes during dispatch. For example, we would hold back a delivery if it was extremely hot as the plants would suffer during transit.
As a small independent Nursery we do try very hard to keep you informed by email, from when you place your order through to when it is dispatched. We value a personal customer service experience and we think you will too.
Our Guarantee
Every care is taken in the selection of your plants and the method in which they are packed and dispatched. Should a plant be out of stock we shall post this out separately when it again becomes available, however, we shall keep you informed.
Once the plants have left our Nursery we cannot accept any further liability for cultivation and climatic conditions as these are beyond our control.
In the unlikely event that your plants arrive damaged please Contact Us immediately and provide the arrival date and all relevant details - this should be within 3 days of receipt or within 7 days of our posting out date (UK only). Depending on the situation we shall provide a replacement or a credit which may be offset against a future order.
EU - please see Destinations above as we clearly state that ordering is on an 'own risk' basis.
If your plants have not arrived and we had emailed you to let you know they were being dispatched please Contact Us within 7 days and we shall follow this up and replace the missing plants or provide a full refund for the plants but will not refund P & P.
Should you require any advice relating to your Scented Geraniums please feel free to Contact Us.
Privacy Policy
We are totally committed to protecting your privacy and will only use the personal information that you provide to process your order efficiently and provide you with good service.
The type of information we ask you to provide is:
This information is necessary for us to process your order
Processing Payments
As we process all payments via PayPal we do not hold or have any access to your debit/credit card details, which are held securely on their server.
Please note that under no circumstances would we ask for your debit/credit card details and you should not divulge this information to anyone other than PayPal when finalising your Order during Checkout.
Special Promotions and Marketing
We may occasionally contact you via email to let you know of any Special Promotions that we are running but you may indicate at any time should you wish to be removed from our email marketing database.
Questions relating to your Account with us
If you do have any further questions regarding the information we hold regarding your account please feel free to
Contact Us with your query.
We hope that you enjoy your Scented Geraniums as much as we enjoy growing them.
to return to our 2008 Catalogue
