discover scented leaf pelargonium

Cancellations and Refunds Information

Potted Jumbo Starter Scented Leaf Pelargonium Plants

the Customer may cancel an order prior to us notifying by email of impending dispatch.
a full refund will be issued back to the Customer via PayPal

early season pre orders, in the event that a type is not available we issue a refund, we do not post a replacement type. this is a rare occurrence, however, it can happen for reasons beyond our control

during the packing and dispatching process each individual plant is thoroughly checked

we always pick the largest jumbo starter plant available in each picking week, which will be of good size, well rooted and healthy
we take enormous care when we pick each individual order and do not post out inferior quality plants

our no quibble 14 days guarantee

this becomes operative from the day that the parcel is scanned at the local UK sorting office or deposited at the Ireland anpost office

the Customer may return plants for any reason for a refund, we must receive the plants back no later than the 14th day from when we posted, the Customer is responsible for the return postage cost. we do not send replacements
on receipt of the returned plants we will issue a refund for the plant or plants, the exception being that the plants have not been tampered with. we reserve the right to decide whether a refund is due or not

Note we do not issue any refunds for any reason after the 14 days period. after this time the onus is on the Customer to successfully bring on the plants in to maturity

Cancellation of an exisitng order by us

it is rare when we encounter rude Customers, unfortunately, it does happen
we do not enter in to protracted arguments for any reason
in circumstances such as these we would automatically cancel and refund the order without prior warning or comment

Gardening Sundry Items

all items in this section are brand new and sourced from reputable Suppliers
items may be posted worldwide, displayed price is for UK
all other countries please Contact Us for total cost to your country, a PayPal invoice will be issued if you would like to order
Returns we only accept returns from UK destinations, the Customer to pay the Postage

Courier Damage whilst in transit
plants or food are not covered by long distance selling regulations

it is rare when any parcel is damaged during transit, however, this is beyond our control
please contact the Royal Mail or AnPost in Ireland and complain and request compensation

Note, you will be asked to tick a box during the Checkout process to state that you agree to abide by our T & C's. if you do not agree we are sorry that we would not be able to accept your order