September 2020 to early Spring 2021
we do not post out any scented leaf pelargonium plants during these months
neither should any other outlet for any frost tender plant
Pre Orders will be accepted from W/C 19th December for a 2021 Spring delivery
we recommend ordering as early as possible if you prefer an early Spring delivery
general policy and other relevant points that each Customer needs to be aware of prior to placing an order
we understand that we all have a lot to fit in each day and often we don't have the time to read through individual website Terms and Conditions. however, this is really important and we believe in absolute transparency re our T & C's. the policies that are in place are there through necessity and have come about in reaction to various situations that have arisen over many years.
99% of Customers are pleasant, rational and logical people and will have an excellent experience with us. unfortunately, the irrational and argumentative 1% cannot be reasoned with. with the advent of unsocial media this past few years we are noticing a distinct change of attitude of some people. we are emphasising this as we never deviate from our T & C's for any reason. it baffles us why we would be asked to do so?
all we are able to say is our T & C's are binding and we have made everyone aware of this PRIOR to accepting any order. should any person not like or disagree with our T & C's please do NOT place an order with us. what more can we say? only that the following really does need to be read through now........
Please take the time now to read through the following information - this is for your benefit and to ensure that you fully understand the Contract that you will be entering in to with us. we cannot be any more transparent or fairer.
customer own risk policy - there is no deviation from this for any reason
this policy was introduced in the wake of the pandemic and will remain in place for the forseeable
it has NOT been a detrimental customer policy and overall has been introduced mostly due to the Royal Mail
in effect, we do not replace or refund any plant for any reason. if you do not like this policy please do not place an order
for your information all live plants and all fresh food are not covered by distance selling regulations as they are classified as perishables
in summary, delivery problems are rare to the extreme but it cannot be totally ruled out that this is a possibility - hence, 'own risk'
during the 2020 Season - the Royal Mail failed to deliver one parcel and it remains 'missing'. the Royal Mail never scanned the parcel. whether this parcel was stolen at a RM depot will never be known. in effect, thanks to the RM negligence, we did issue a full refund for this order. this is the only situation when we would.
scented leaf pelargonium are not suitable for novice gardeners and we make this very clear on the front page of our website
if you are not experienced with growing plants, simply put, please do not order. unfortunately, this advice is ignored by some novice growers and it is they that are responsible for us introducing ordering on an OWN RISK basis. we cannot be held responsible for plants failing to grow when they are not given the correct care and conditions. this is the second reason why we do not replace or refund any plant received. each and every single plant is thoroughly checked prior to posting
we never receive any reported problem from experienced growers. in a Season we possibly receive only a couple of complaints which tend to be unfounded or quite irrational.
consider the ordering combinations possible when selecting from the 130+ scented pelargonium types that we grow. this is endless and every single order is unique. we always attempt to offer a diverse and varying selection of individual scented pelargonium types. this is one of many reasons why we are Specialist Growers and why we cannot be compared to a garden centre or other plant retailers
our let's be fair policy
we have always operated this policy and it underpins our principals. as independent Specialist Growers our fundamental goal has always been to raise the profile of the scented leaf pelargonium group of plants to as many gardening enthusiasts as is possible. we have never offered a wholesale option and we treat every single person the same
Expectations - we fully understand that we will never please all of the folk all of the time. who does?
we have made our T & C's clear and cannot do any more than this. ultimately, if you don't like our plants, don't revisit our website in the future. this is life. for example, you shop at one supermarket because you don't like another so you stay with the brand you know and like