Covid-19 pandemic temporary revision to our T and C's re delivery of orders applies from 13th April 2020 for the critical pandemic period preorders are accepted on an OWN RISK basis

UK
from 15th April 2020 orders will be accepted on a pre-order own risk basis
this means that we will NOT refund or replace plants for any reason. this is in line with long distance selling regulations for all perishable items - please read full information provided below
the anticipated delivery week will be advised when we receive your preorder
you will receive a processing email which includes the anticipated dispatch week
you will receive a confirmation dispatching email a few days prior to us posting

IRELAND
sincere apologies, we are unable to accept orders during the pandemic

https://www.royalmail.com
check tracking information here

revision to posting method
due to changes in the Royal Mail's policy all parcels will be posted by
small parcels 24 hours tracked - the Royal Mail are not requesting signatures due to the pandemic

please leave a clear instruction for the Postie if you need your parcel leaving in a secure place, we cannot do this at our end

please appreciate that the Royal Mail and all other Courier Employees are under enormous pressure as parcel volumes have tripled
this is likely to continue to increase as more of the Public are ordering online during the pandemic

scented geraniums
scented leaf pelargonium historically referred to as scented geraniums

suspension of our 14 days plant guarantee
IMPORTANT TEMPORARY CHANGE OF POLICY DURING THE PANDEMIC
from 13th April all pre-orders are accepted on an OWN RISK basis
this is necessary due to the current situation with the Royal Mail which will NOT guarantee tracked parcels being delivered within 24 hours
in addition, the Royal Mail never compensates for plants lost in transit, damaged or delayed, being as plants are classified as perishables
in more normal times the latter rarely occurs if ever and parcels do arrive within 24 hours
these are not normal times, please be totally aware of this
we cannot say how long the Royal Mail will take to deliver a parcel - this is their responsibility to deliver the service that is purchased. however, the Royal Mail are a law unto themselves - they never listen to their Customers - they will not listen to us

we have closely monitored the Royal Mail's delivery timing during April 2020 - due to this we have upgraded the Royal Mail posting method to small parcels 24 hours tracked
Please consider this information prior to ordering
7th April using 48 hours tracked - number of parcels posted was 125
4 arrived within 48 hours. the majority took between 3 to 6 days, 1 parcel arrived 8 days after posting resulting in distressed plants

21st April using 24 hours tracked - number of parcels posted was 157
150 arrived within 48 hours. 6 arrived within 3 days. 1 parcel arrived after 4 days
this demonstrates that the 24 hours tracked service is a massive improvement

SOUTH EAST ENGLAND AND LONDON AREA
delivery delays appear to be highest in these areas

As you will see the delay risk or non delivery is minimal, however, it could be a possibility

To summarise our temporary change of Policy
all existing orders posted after 13th April will not be refunded or replaced for any reason
the Customer understands and agrees that their preorder is accepted on an own risk basis

Disclaimer
we reserve the legal Right to change our Terms and Conditions at any time without prior notification.

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