discover scented leaf pelargonium

Cancellations and Refunds Information

Potted Jumbo Starter Scented Leaf Pelargonium Plants

the Customer may cancel an order prior to us notifying by email of impending dispatch.
a full refund will be issued back to the Customer via PayPal

early season pre orders, in the event that a type is not available we issue a refund, we do not post a replacement type. this is a rare occurrence, however, it can happen for reasons beyond our control

during the packing and dispatching process each individual plant is thoroughly checked

we always pick the largest jumbo starter plant available in each picking week, which will be of good size, well rooted and healthy
we take enormous care when we pick each individual order and do not post out inferior quality plants

after an order has been posted and the tracking information has been marked as delivered
all orders are accepted on what we refer to as an 'own risk basis' - we do not replace or refund any plant for any reason
in comsumer law living plants and fresh food are classified as perishables and are exempt
no courier will offer any compensation for damage during transit or late delivery
we take enormous care in how each plant is picked and packed and it is rare to the extreme when a problem is brought to our attention

Cancellation of an exisitng order by us

thankfully it is extremely rare when we encounter rude Customers, unfortunately, it does happen
we do not enter in to protracted arguments for any reason
in circumstances such as these we would automatically cancel and refund the order without prior warning or comment

during the checkout process

you will be asked to tick a box during the Checkout process to state that you agree to abide by our T & C's. if you do not agree we are sorry that we would not be able to accept your order